Claims Experience Coordinator

ADB Companies, LLC

St. Louis (MO)

On-site

USD 42,000 - 65,000

Full time

2 days ago

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Job summary

ADB Companies, LLC is seeking a Claims Coordinator to lead the processing and evaluation of incidents and potential claims with empathy, accuracy, and speed. The role involves guiding customers through the claims process and ensuring a fast, easy experience.

The position emphasizes safety, wellness, learning, diversity, and service excellence in a fast-paced environment at our Pacific, MO headquarters. Strong organizational and communication skills are essential.

Qualifications

High school diploma required.
1–3 years of prior proven experience as claims coordinator with auto liability, general liability and property damage.
Minimum 3 years of experience using Microsoft Windows and Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
NetSuite, Monday.com experience preferred.

Responsibilities

Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims.
Daily USPS mail processing of mail, invoices, and email to scan for intake and processing.
Enters incident data, photos, and reports in the claims system; establishes new claims by taking First Notice of Loss.
Manage investigations for GL, Property and Auto claims to ensure payment integrity and provide feedback.
Request appraisals, estimates, cause & origin reports, and related documents for investigation.
Communicate with customers via phone, email, text, or mail.
Review estimates/reports and issue payments per policy terms.
Maintain meticulous documentation, diary entries, and compliance with claims laws/regs.
Conduct recurring claims review meetings with leadership to resolve open claims quickly.
Produce high-level weekly tier reporting.