Quality Claims Coordinator — Root-Cause & Resolution

Alfa Laval; Indianapolis, Northern (IN, KY); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Healthcare

Dental and vision plans

Wellness program

401(k)

Paid holidays

Paid time off

Job summary

Alfa Laval in Indianapolis is seeking a claims quality specialist to investigate root causes, implement corrective actions and resolve customer and supplier claims for the Americas Distribution Center. This onsite role requires coordinating investigations, issuing RMAs, and ensuring thorough documentation in the ACT system.

You'll work with multiple units, produce monthly status reports, and drive continuous improvement through ALPS initiatives and training for sales and service centers.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• Proficient in MS Word, MS Excel, and SharePoint.
• Strong critical thinking, problem-solving and collaboration abilities.
• Excellent leadership, communication and multitasking skills.

Responsibilities

• Investigate root causes and implement corrective actions for claims at the AMDC.
• Coordinate investigations, assign tasks and ensure timely completion.
• Issue call tags and return material authorizations for returned goods.
• Document actions in the ACT claim system and close completed claims.
• Interact with multiple departments to resolve claims beyond AMDC scope.
• Identify trends and lead problem resolution projects where appropriate.
• Provide monthly claims status reports and contribute to KPI tracking.
• Provide training on claims processes to sales and service teams.
• Support continuous improvement initiatives related to ALPS.

Job description

Alfa Laval in Indianapolis is seeking a claims quality specialist to investigate root causes, implement corrective actions and resolve customer and supplier claims for the Americas Distribution Center. This onsite role requires coordinating investigations, issuing RMAs, and ensuring thorough documentation in the ACT system.

You'll work with multiple units, produce monthly status reports, and drive continuous improvement through ALPS initiatives and training for sales and service centers.