Quality Claims Coordinator & Data Insights Specialist

BENTLEY MILLS; California; On-site; USD 39,000 - 43,000; Full time

Job summary

Bentley Mills in City of Industry, CA is seeking a Quality Claims Administrator Assistant to manage and process product quality claims. You will coordinate with quality assurance, customer service, and supply chain teams to investigate, document, and resolve issues, ensuring timely updates to customers and internal stakeholders.

This full-time role emphasizes strong organizational skills, accurate reporting, and adherence to regulatory requirements.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in business, quality management, or related field preferred.
• Experience in claims administration, quality assurance, or customer service roles.
• Proficiency with claims management or quality tracking software.
• Strong organizational and documentation skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Receive, review, and process quality claims submitted by customers or internal departments.
• Coordinate investigations into product quality issues by gathering relevant data and liaising with cross-functional teams.
• Document findings and resolutions accurately in the claims management system.
• Communicate claim status updates and resolutions to customers and internal stakeholders promptly.
• Analyze claim data to identify patterns or recurring issues and recommend corrective actions.
• Support the development and implementation of quality improvement initiatives based on claim insights.
• Ensure compliance with company policies and regulatory requirements related to claims handling.
• Prepare regular reports on claim volumes, outcomes, and trends for management review.

Skills

Claims experience

QA experience

Customer service

Software proficiency

Organizational skills

Documentation skills

Communication skills

Education

High school diploma or equivalent

Associate or bachelor's degree in business, quality management, or related field preferred

Tools

Claims management software

Quality tracking software

Job description

Bentley Mills in City of Industry, CA is seeking a Quality Claims Administrator Assistant to manage and process product quality claims. You will coordinate with quality assurance, customer service, and supply chain teams to investigate, document, and resolve issues, ensuring timely updates to customers and internal stakeholders.

This full-time role emphasizes strong organizational skills, accurate reporting, and adherence to regulatory requirements.