PV Systems Support

Merck & Co.; Saint Joseph (MO); Hybrid; USD 34,000 - 44,000; Full time

Job summary

Merck & Co. is seeking a PV Systems Temp Support professional in Missouri to assist with GMP-compliant system maintenance and data integrity.

You will run routine SQL reports, support validation testing, manage product dictionary entries, user setups, and trainings, coordinating with IT and vendors.

This temporary role offers a hybrid schedule (in-office three days a week) and exposure to global PV systems within a manufacturing environment.

Qualifications

• Experience with GxP computerized systems.
• Experience with SQL.
• Well organized and able to prioritize tasks.
• Experience working in a team environment.
• Experience with customer service.

Responsibilities

• Run routine reports and SQL queries from GPV database tables.
• Support computerized system validation testing.
• Maintain PV Systems Product Dictionary entries and updates.
• Triage PV System tickets (1st line support).
• Set up new PV System users and trainings.
• Coordinate PV User trainings and curricula assignments.
• Support PV system monitoring and liaise with IT/vendors to resolve issues.
• Review and organize PV documentation and archiving.
• Assist with dashboard maintenance and monitoring.

Skills

Experience with GxP computerized and

Experience with SQL

Organization & prioritization

Team collaboration

Customer service

Education

IT or Business Degree (Associate or Bachelors)

Tools

GPV database

Job description

PV Systems Temp Support

Duties

• Hybrid Schedule (3 days a week in office)
• Hours 8-5

Responsibilities

• Responsible for running routine reports and queries from the GPV database tables using SQL when needed
• Support computerized system validation testing
• Responsible for PV systems Product Dictionary entries and routine maintenance in databases
  • Product Dictionary updates and new entries
  • Product Family maintenance
  • Product Line updates
• Responsible for triage tickets for system support
  • 1 st line of support for PV System tickets
• Support new user set up in PV Systems
  • PV Systems set up
  • Curricula assignments
  • Mailbox maintenance
  • Supporting initial login for new users
• Support Training coordination for PV User community
  • New User trainings
• Support communication to PV System User community
  • Front line to User community for system support
• Support PV system monitoring and liaise with IT / Vendor to resolve system issues
  • Case Type Changes?
  • Product Family verifications?
• Supports review of PV Documentation
• Support PV Documentation organization and archiving
• Supports dashboard maintenance and monitoring
• All other duties assigned by Leadership

Skills

• Experience with GxP computerized systems
• Experience with SQL
• Well organized; ability to prioritize assigned tasks
• Experience working within a team environment
• Experience with customer service

Education

• IT or Business Degree (Associate or Bachelors)
• Preferred: Experience with global systems and users