Desktop Support III

Astrix Inc.; Saint Joseph (MO); On-site; USD 60,000 - 72,000; Full time

Job summary

Astrix Inc. is seeking a Desktop Support III - PV Systems Support Specialist to join our global pharmacovigilance team. You will provide frontline technical and user support for PV systems, perform CSV-related activities, and help maintain system documentation and dashboards.

The ideal candidate has experience with GxP-regulated systems, SQL, and strong customer service skills within a collaborative environment. This 22-month contract offers daily support and opportunities for extension.

Qualifications

• Experience with GxP computerized systems in regulated environments.
• Experience running database queries and reports in SQL.
• Strong organizational skills with attention to detail and documentation.
• Experience supporting regulated pharma or life sciences systems preferred.

Responsibilities

• Provide day-to-day technical and user support for PV systems.
• Run routine reports and queries from GPV database tables using SQL.
• Coordinate with IT and vendors for escalations and issue resolution.
• Support new-user onboarding, training, and system access.
• Maintain PV system documentation and dashboards.

Skills

GxP compliance

SQL

Customer service

Documentation

End-user support

Education

Associate or Bachelor's degree in IT, Business, or related field

Tools

SQL queries

Job description

Pay Rate Low: 25.00 | Pay Rate High: 30.00

Our client is a global, research-driven pharmaceutical manufacturer focused on developing innovative treatment options for diseases and conditions where satisfactory therapies may not currently exist. They are seeking a Desktop Support III - PV Systems Support Specialist to join their team. This is an excellent opportunity to support critical Pharmacovigilance (PV) systems while contributing to an organization developing cutting-edge treatments that make a meaningful difference for patients.

Pay Rate: $30/hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Contract Length: 22-month contract with potential for extension or conversion

Position Overview

The Desktop Support III - PV Systems Support Specialist will provide day-to-day technical, administrative, and user support for global Pharmacovigilance systems. This position will serve as a frontline resource for the PV user community, supporting system access, database maintenance, user training, troubleshooting, documentation, reporting, and computerized system validation activities.

The ideal candidate will have experience supporting GxP-regulated computerized systems, working with SQL, and providing strong customer and end-user support within a team-oriented environment.

Key Responsibilities

• Run routine reports and queries from Global Pharmacovigilance (GPV) database tables using SQL, as needed.
• Support computerized system validation (CSV) testing and related activities.
• Maintain PV system Product Dictionary information, including:
  • New product entries and updates
  • Product Dictionary maintenance
  • Product Family maintenance and verification
  • Product Line updates
• Triage incoming PV system support tickets and serve as the first line of support for system-related issues.
• Assist with troubleshooting user and system issues and coordinate with IT teams and external vendors when escalation is required.
• Support new-user setup and onboarding within PV systems, including:
  • System access and account setup
  • Curricula and training assignments
  • Mailbox maintenance
  • Initial login support
• Coordinate and support training activities for the PV user community, including new-user training.
• Serve as a frontline point of contact for the global PV user community, providing timely and professional system support.
• Prepare and distribute communications regarding PV systems, updates, issues, and other relevant information.
• Monitor PV systems and work with IT and/or vendors to identify and resolve system issues.
• Assist with case type changes and Product Family verification activities, as required.
• Support the review, organization, maintenance, and archiving of PV system documentation.
• Assist with dashboard maintenance, monitoring, and related reporting activities.
• Provide additional PV systems and project support as assigned by leadership.

Qualifications

• Experience working with GxP computerized systems in a regulated environment.
• Working knowledge or experience with SQL, including running database queries and reports.
• Strong organizational skills with the ability to prioritize and manage multiple assigned tasks.
• Strong attention to detail and documentation skills.
• Experience working effectively within a collaborative team environment.
• Strong customer service and end-user support skills.
• Ability to communicate effectively with technical and non-technical users.
• Experience supporting regulated pharmaceutical, biotechnology, life sciences, or similar systems is highly desirable.

Education

• Associate or Bachelor's degree in Information Technology, Business, or a related field.
• Experience supporting global systems and global user communities is preferred.

**This job description is a complete list of all desired skills but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you**

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