Pulmonary Practice Assistant II — Patient Care & Admin

Beth Israel Lahey Health; Plymouth (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Customer Service/Patient Access representative to greet patients, register and schedule visits, verify demographics, and collect payments. You will coordinate referrals and support seamless patient flow across the practice team.

The role involves ensuring privacy and accurate information exchange, with opportunities to participate in billing tasks and project work as needed.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greets patients and visitors with courtesy and privacy, provides information, directions and guidance, and follows up to ensure needs are met.
• Performs check in, registration, scheduling, demographic verification and fiscal data entry; collects co-payments and schedules appointments.
• Monitors and supports patient flow; acts as liaison between patient, staff and other areas to ensure timely service.
• May include check out, follow-up scheduling, providing educational materials, visit ticket entry and medical records prep.
• Level II: facilitate billing, handle information requests, mentor staff, support small projects.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Data entry

Education

High School diploma

GED

Medical Admin Assistant Cert

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking a Customer Service/Patient Access representative to greet patients, register and schedule visits, verify demographics, and collect payments. You will coordinate referrals and support seamless patient flow across the practice team.

The role involves ensuring privacy and accurate information exchange, with opportunities to participate in billing tasks and project work as needed.