Pulmonary Medical Office Coordinator (Hybrid)

Johns Hopkins University; Baltimore (MD); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Johns Hopkins University in Baltimore is seeking a full-time Medical Office Coordinator for the Pulmonary Division to support daily administrative and operational activities of a high-volume clinic. You will coordinate patient scheduling, registration, and care coordination while serving as a primary contact for patients and providers.

The role requires collaboration with physicians and staff, EPIC workflow familiarity, and a patient-centered approach in a hybrid work environment on the School

Qualifications

• High school diploma or GED.
• Two years of administrative experience.
• Experience with EPIC EMR preferred.
• Current CPR certification or ability to obtain within 6 months.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced clinical environment.

Responsibilities

• Schedule new and follow-up patient appointments and manage rescheduling.
• Collect insurance information and complete patient registration within EPIC.
• Provide basic billing guidance and direct patients to Johns Hopkins Physician Billing Services or Patient Financial Services as appropriate.
• Support insurance pre-authorization and single-case agreement processes by submitting clinical documentation as directed.
• Coordinate follow-up appointments, testing, and procedures with clear instructions for locations and preparation.
• Answer patient phone calls and provide information or referrals; monitor voicemails and return calls within 24 hours.
• Coordinate retrieval of outside medical records and ensure they are uploaded to EPIC prior to visits.
• Review daily clinic schedules and adjust to maintain operational efficiency.
• Document patient communications and pend prescription refill requests for physician review.
• Maintain awareness of current insurance policies using Johns Hopkins Managed Care resources.

Skills

Administrative experience

Education

High school diploma or GED

Tools

EPIC EMR

Job description

Johns Hopkins University in Baltimore is seeking a full-time Medical Office Coordinator for the Pulmonary Division to support daily administrative and operational activities of a high-volume clinic. You will coordinate patient scheduling, registration, and care coordination while serving as a primary contact for patients and providers.

The role requires collaboration with physicians and staff, EPIC workflow familiarity, and a patient-centered approach in a hybrid work environment on the School