Hybrid Clinic Operations Lead

Mass General Brigham; Boston (MA); Hybrid; USD 61,992,000 - 89,544,000; Full time

Job summary

Mass General Brigham's The General Hospital Corporation is seeking a Lead Practice Assistant to be a central point of contact for staff, patients, and providers, supporting front-end and administrative teams and promoting a smooth, patient-centered workflow in the pulmonary program.

This role requires strong organizational, problem-solving, and communication skills to enhance clinic operations and support the program's goals, with hybrid work and a 40-hour week at 66 Blossom Street, Boston.

Qualifications

• Review schedules to optimize appointment utilization and accommodate new patients.
• Coordinate and secure prior authorizations for patients referred to for outside diagnostic testing and follow up visits.
• Assist with telephone triage and administrative support.
• Support onboarding and development of new team members through training and knowledge sharing.

Responsibilities

• The Lead Practice Assistant serves as a central point of contact for staff, patients, and providers, supporting front-end and administrative teams.
• Ensure compliance with organizational policies and regulatory standards and promote smooth, patient-centered workflow.
• Identify and address gaps in visit readiness and coordinate with teams to resolve issues.
• Manage the fax pool, and monitor the outstanding orders follow-up queue.
• Other duties as assigned.

Skills

Appointment scheduling

Prior authorizations

Triage support

Team onboarding

Job description

Mass General Brigham's The General Hospital Corporation is seeking a Lead Practice Assistant to be a central point of contact for staff, patients, and providers, supporting front-end and administrative teams and promoting a smooth, patient-centered workflow in the pulmonary program.

This role requires strong organizational, problem-solving, and communication skills to enhance clinic operations and support the program's goals, with hybrid work and a 40-hour week at 66 Blossom Street, Boston.