Lead Practice Assistant

Mass General Brigham; Boston (MA); Hybrid; USD 61,992,000 - 89,544,000; Full time

Job summary

Mass General Brigham's The General Hospital Corporation is seeking a Lead Practice Assistant to be a central point of contact for staff, patients, and providers, supporting front-end and administrative teams and promoting a smooth, patient-centered workflow in the pulmonary program.

This role requires strong organizational, problem-solving, and communication skills to enhance clinic operations and support the program's goals, with hybrid work and a 40-hour week at 66 Blossom Street, Boston.

Qualifications

• Review schedules to optimize appointment utilization and accommodate new patients.
• Coordinate and secure prior authorizations for patients referred to for outside diagnostic testing and follow up visits.
• Assist with telephone triage and administrative support.
• Support onboarding and development of new team members through training and knowledge sharing.

Responsibilities

• The Lead Practice Assistant serves as a central point of contact for staff, patients, and providers, supporting front-end and administrative teams.
• Ensure compliance with organizational policies and regulatory standards and promote smooth, patient-centered workflow.
• Identify and address gaps in visit readiness and coordinate with teams to resolve issues.
• Manage the fax pool, and monitor the outstanding orders follow-up queue.
• Other duties as assigned.

Skills

Appointment scheduling

Prior authorizations

Triage support

Team onboarding

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Lead Practice Assistant serves as a central point of contact for staff, patients, and providers, supporting front-end and administrative teams, ensuring compliance with organizational policies and regulatory standards, and promoting a smooth, patient-centered workflow. This position requires strong organizational, problem-solving, and communication skills to enhance clinic operations and support the overall goals of the pulmonary program.

Qualifications

• Review schedules to optimize appointment utilization and accommodate new patients whenever possible
• Review the DAR for the upcoming to identify coverage gaps or prior authorization requirements; proactively contact patients and secure necessary PA's to ensure visit readiness
• Coordinate and secure prior authorizations for patients referred to for outside diagnostic testing and follow up visits ensuring compliance with insurance requirements and minimizing delays
• Assist with telephone triage and administrative support by providing phone coverage during high-volume periods or staff absences
• Monitor and manage the Outstanding Orders Follow-Up queue weekly, ensuring all orders are accurately attached and removing orders for patients who choose not to schedule appointments
• Manage the fax pool by reviewing, triaging, and distributing incoming faxes, ensuring documents are accurately routed, and addressed in a timely manner
• Support the onboarding and development of new team members through training, workflow instruction, and knowledge sharing to ensure successful integration into clinic operations
• Other duties as assigned.

Additional Job Details (if applicable)

Physical Requirements - Standing Frequently (34-66%)

• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

66 Blossom Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$21.73 - $31.02/Hourly

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.