Administrative Coordinator – Pulmonary & Critical Care

1200 The General Hospital Corporation; Boston (MA); On-site; USD 28,000 - 41,000; Full time

Job summary

Mass General Brigham's Pulmonary & Critical Care team seeks an Administrative Coordinator to streamline patient and staff workflows at 100 Blossom Street. This role supports DME coordination, nursing staff, and essential administrative processes to ensure a smooth patient experience.

You will manage appointments, referrals, and documentation while serving as a primary contact for patients, providers, and vendors. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• Five to seven years of administrative experience, healthcare environment preferred.
• Experience supporting senior-level staff is a plus.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities with minimal supervision.

Responsibilities

• Coordinate the timely ordering, documentation, and data entry of DME and related supplies.
• Serve as the primary point of contact for patients, providers, clinical staff, and vendors on DME-related matters.
• Provide responsive, high-quality customer service and act as a liaison for incoming calls.
• Support care coordination with triage nurses and provide administrative assistance to clinic nursing staff.
• Schedule patient appointments, diagnostic testing, and referrals, and assist with managed care-related needs.
• Organize competing priorities, protect confidential patient information, and support staff.

Skills

Patient Service Coordinator

Problem solving

Analytical skills

Organizational skills

Administrative skills

Independent work

Team collaboration

Professional communication

Education

High school diploma or equivalent

Associate’s degree in Business Administration or related field

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Mass General Brigham's Pulmonary & Critical Care team seeks an Administrative Coordinator to streamline patient and staff workflows at 100 Blossom Street. This role supports DME coordination, nursing staff, and essential administrative processes to ensure a smooth patient experience.

You will manage appointments, referrals, and documentation while serving as a primary contact for patients, providers, and vendors. Strong communication and organizational skills are essential.