Public Works Admin & Customer Service Specialist

City of Portsmouth; Portsmouth (VA); On-site; USD 34,000 - 45,000; Full time

Job summary

City of Portsmouth is seeking a detailed clerical professional to support the Public Works Department, including Waste Management. You will handle orders, data entry, word processing and basic admin tasks while assisting the public and management staff with inquiries.

Responsibilities include filing, maintaining records, answering phones, and coordinating information according to city policies. A high school diploma and 1-2 years of customer service are required.

Qualifications

• A high school diploma or the equivalent, and 1-2 years of customer service experience.
• Experience in call center or office setting preferred.
• Ability to handle inquiries, process information, and follow procedures.

Responsibilities

• Receives and creates orders for waste management services and records documentation.
• Performs word processing, data entry, spreadsheets, and routine administrative tasks.
• Answers calls, greets visitors, and routes inquiries to appropriate sources.
• Maintains filing and record systems and supports department needs as assigned.
• Responds to inquiries and complaints with information on policies and procedures.

Skills

Word processing

Spreadsheet handling

Data entry

Document review

Telephone etiquette

Customer service

Communication skills

Independent judgment

Education

High school diploma or equivalent

Tools

Word processing software

Spreadsheet software

File maintenance software

Job description

City of Portsmouth is seeking a detailed clerical professional to support the Public Works Department, including Waste Management. You will handle orders, data entry, word processing and basic admin tasks while assisting the public and management staff with inquiries.

Responsibilities include filing, maintaining records, answering phones, and coordinating information according to city policies. A high school diploma and 1-2 years of customer service are required.