Public Works Customer Experience Specialist

City-of-Portsmouth,-Nh; Portsmouth (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Portsmouth is seeking an Administrative Clerk to support the Public Works Department, Waste Management, and administrative staff. You will handle routine clerical tasks, process service requests, and maintain accurate records in a fast-paced environment.

Ideal candidates have a high school diploma with 1–2 years of customer service experience, good communication skills, and the ability to manage multiple tasks, route inquiries, and maintain organized files.

Qualifications

• Knowledge of modern office practices and procedures.
• Ability to perform data entry and use word processing/spreadsheets effectively.
• Strong written and oral communication and ability to interact with the public.

Responsibilities

• Process orders for bulk pickup, missed trash, can replacement, and waste concerns.
• Perform word processing, spreadsheets, data entry, and file maintenance.
• Answer phones, greet visitors, respond to inquiries, and route messages.
• Maintain and coordinate filing and record systems.
• Perform other duties as assigned by supervisor.

Skills

Office Administration

Data entry

Customer service

Record keeping

Education

High school diploma or equivalent

Job description

The City of Portsmouth is seeking an Administrative Clerk to support the Public Works Department, Waste Management, and administrative staff. You will handle routine clerical tasks, process service requests, and maintain accurate records in a fast-paced environment.

Ideal candidates have a high school diploma with 1–2 years of customer service experience, good communication skills, and the ability to manage multiple tasks, route inquiries, and maintain organized files.