Public Trust Admin Clerk III – Detroit (On-Site)

TeleSolv Consulting, LLC; Detroit (MI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

PTO

Sick leave

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Employee assistance program

401(k) with matching

11 paid federal holidays

Job summary

TeleSolv Consulting, LLC is seeking a detail-oriented General Clerk III to support a federal program in Detroit, MI. This role requires local residency and a Tier 4 Public Trust background investigation.

You will greet applicants, verify identities and documents, manage enrollment information, and produce daily performance reports. The position emphasizes customer-focused administrative support for Trusted Traveler Program applicants, including data verification and appointment scheduling, with

Qualifications

• U.S. Citizen.
• Willing to go through an intense background check.
• High school diploma or GED from an accredited institution recognized by the U.S. Department of Education.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity of applicant and confirm required documents for transactions.
• Maintain up-to-date information on program requirements and enrollment processes.
• Notify Government inspection staff of information affecting applications.
• Check applicant information by accessing government databases.
• Provide performance reports.
• Compile data for daily performance reports.
• Schedule interview appointments in Trusted Traveler Programs Internal.
• Assist the public with accounts and online applications for enrollment, renewal, card replacement, vehicle enrollment, and updating address/license plate information.
• Assist with membership card activation.

Skills

Customer interface

Administrative experience

Education

High School Diploma or GED

Undergraduate study may substitute for experience

Tools

Microsoft Office (Word, PPT, Excel, Access, Outlook, Visio)

Job description

TeleSolv Consulting, LLC is seeking a detail-oriented General Clerk III to support a federal program in Detroit, MI. This role requires local residency and a Tier 4 Public Trust background investigation.

You will greet applicants, verify identities and documents, manage enrollment information, and produce daily performance reports. The position emphasizes customer-focused administrative support for Trusted Traveler Program applicants, including data verification and appointment scheduling, with