General Clerk III - 469271

TeleSolv Group; Detroit (MI); On-site; USD 29,000 - 32,000; Full time

Job summary

TeleSolv Consulting is seeking a detail-oriented General Clerk III to support Trusted Traveler Program activities in Detroit, MI. The role requires a Tier 4 Public Trust and local residency for timely interview processes.

The incumbent will assist with identity verification, enrollment, appointments, data checks, and daily reporting. A high school diploma or GED and strong Microsoft Office skills are essential.

Qualifications

• U.S. Citizen with ability to obtain Tier 4 Public Trust.
• High school diploma or GED from a recognized institution.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two years of related undergraduate study may substitute for experience.

Responsibilities

• Greet and check-in applicants.
• Verify identity and documents; assess needs and respond to inquiries.
• Maintain up-to-date information on program requirements and enrollment.
• Notify Government inspection staff of information affecting applications.
• Check information against government databases.
• Provide daily and (CBP) contractor performance reports.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications.

Skills

Customer service

Microsoft Office

Communication

Attention to detail

Education

High school diploma or GED

Active Tier 4 Public Trust eligibility

Tools

Microsoft Word

PowerPoint

Excel

Job description

General Clerk III - 469271

Department: Federal Services

Employment Type: Full Time

Location: Detroit, MI

Compensation: $22.02 / hour

Description

TeleSolv Consulting is seeking a detail‑oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation.

This role will support the federal government and all applicants MUST be local to the Detroit, MI area.

**Please Note**

To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role.

MUST dress in professional business casual attire.

MUST have a reliable source of transportation.

The ideal candidate will provide customer-focused administrative support for Trusted Traveler Program applicants, including identity verification, application assistance, appointment scheduling, database checks, and daily reporting.

Responsibilities

• Greet and check-in applicants.
• Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Qualifications

• U.S. Citizen.
• Willing to go through an intense background check
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Active Tier 4 Public Trust, or the ability to obtain and maintain one.
• High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
• Two (2) years of general administrative experience with customer interface.
• Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
• Two (2) years of related undergraduate study may substitute for experience.