Public Services Operations Lead (In-Person)

denver; Colorado; On-site; USD 64,000 - 84,000; Full time

Benefits offered by this job

Lifelong pension (vested after 5 years

457B Retirement Plan

PTO and holidays plus personal day and

Health, dental and vision plans

Job summary

Denver Human Services is seeking an Operations Supervisor to oversee the Lobby service team within the FAAD and provide coverage for Neighborhood Resource Site Groups. You will lead front-line staff, ensure positive customer experiences, and manage workflows at multiple Denver locations.

Ideal candidates have supervisory experience, strong communication, and familiarity with public assistance processes, CBMS, and Microsoft Office.

Qualifications

• Minimum five years of technical, paraprofessional, or administrative experience.
• Experience processing client referrals within the community.
• Experience working with community-based partners and organizations.
• Proficient with PC applications including Adobe and Microsoft Office.
• Excellent communication skills.
• Experience with process improvement or program management.
• Experience in training staff or teaching new processes.
• Knowledge of Colorado Benefits Management System (CBMS) is a plus.

Responsibilities

• Review, develop, or modify work plans, determine work priorities, and schedule staff coverage.
• Explain procedures and workflow to staff and customers, including eligibility rules.
• Prepare reports and collect data for staff reviews; in-person office role five days a week.
• Perform other duties as assigned by management.
• Responsible for staff timekeeping (Workday), discipline, hiring actions.
• Travel to Neighborhood Resource Sites for site checks.
• Other related duties as assigned.

Skills

Leadership experience

Staff supervision

Client referrals experience

Community partnerships

Process improvement

Training staff

Conflict resolution

Public assistance knowledge

Education

High School Diploma or GED

Tools

Adobe

Microsoft Office

Job description

Denver Human Services is seeking an Operations Supervisor to oversee the Lobby service team within the FAAD and provide coverage for Neighborhood Resource Site Groups. You will lead front-line staff, ensure positive customer experiences, and manage workflows at multiple Denver locations.

Ideal candidates have supervisory experience, strong communication, and familiarity with public assistance processes, CBMS, and Microsoft Office.