Human Services Ops Supervisor — In-Person Impact

City and County of Denver; Denver (CO); On-site; USD 64,000 - 84,000; Full time

Job summary

The City and County of Denver is seeking an Operations Supervisor for the Denver Human Services FAAD to lead the Lobby service team and support Neighborhood Resource Site Groups. This in-person role requires coordinating workflows, training staff, and ensuring a positive client experience for individuals seeking public assistance.

Ideal candidates will have five years in leadership or supervisory roles, strong communication, and proficiency with Adobe and Microsoft Office; a valid driver's

Qualifications

• Five (5) years of experience performing technical, paraprofessional, and/or administrative work.
• Experience in leadership or supervisory roles.
• Experience processing client referrals and working with community partners.

Responsibilities

• Supervise Lobby service team operations and ensure efficient customer flow.
• Provide work instruction and support to staff; assign and review tasks.
• Monitor attendance, timekeeping, and staff performance; manage hiring actions.
• Travel to Neighborhood Resource Sites for site checks and coverage as needed.

Skills

Leadership

Communication

Process improvement

Staff training

Conflict resolution

Data analysis

Education

High School Diploma or GED

Tools

Adobe

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

The City and County of Denver is seeking an Operations Supervisor for the Denver Human Services FAAD to lead the Lobby service team and support Neighborhood Resource Site Groups. This in-person role requires coordinating workflows, training staff, and ensuring a positive client experience for individuals seeking public assistance.

Ideal candidates will have five years in leadership or supervisory roles, strong communication, and proficiency with Adobe and Microsoft Office; a valid driver's