Public Services Administrative Support Lead

City and County of Denver; Denver (CO); In loco; USD 33.000 - 49.000; Tempo pieno

Vantaggi offerti da questo lavoro

Lifelong monthly pension

457B Retirement Plan

PTO plus holidays and wellness

Descrizione del lavoro

The City and County of Denver seeks an Administrative Support role within Denver Human Services. This on-site position supports the FAAD and EBT operations, handling case files, inquiries, data entry, and coordination with community partners.

Ideal candidates will have strong communication, customer service experience, and proficiency with Microsoft tools. The role offers full benefits and a pension plan, with 5 years service vesting for the pension.

Competenze

• Strong communication and service leadership
• Experience assisting clients with benefits/eligibility
• Ability to manage multiple inquiries efficiently
• Proficient with standard software tools and data entry

Mansioni

• Provide leadership and support to staff; assist with escalations
• Deliver professional customer service to internal and external customers
• Manage inboxes, create case folders, respond to inquiries
• Acquire knowledge to answer customer questions accurately
• Perform accurate data entry and reconcile EBT logs
• Travel to Neighborhood Resource Sites as needed
• Collaborate with community partners
• Take on additional duties and projects as assigned

Conoscenze

Communication skills

Customer service

Time management

Microsoft Office

Excel

TEAMS

Adobe Acrobat

EBT/CBMS experience

Bilingual (nice to have)

Formazione

High school diploma or GED

Strumenti

Microsoft

Excel

TEAMS

Adobe Acrobat

Descrizione del lavoro

The City and County of Denver seeks an Administrative Support role within Denver Human Services. This on-site position supports the FAAD and EBT operations, handling case files, inquiries, data entry, and coordination with community partners.

Ideal candidates will have strong communication, customer service experience, and proficiency with Microsoft tools. The role offers full benefits and a pension plan, with 5 years service vesting for the pension.