Administrative Support Assistant V - Denver Human Services

City and County of Denver; Denver (CO); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

Lifelong monthly pension

457B Retirement Plan

PTO plus holidays and wellness

Job summary

The City and County of Denver seeks an Administrative Support role within Denver Human Services. This on-site position supports the FAAD and EBT operations, handling case files, inquiries, data entry, and coordination with community partners.

Ideal candidates will have strong communication, customer service experience, and proficiency with Microsoft tools. The role offers full benefits and a pension plan, with 5 years service vesting for the pension.

Qualifications

• Strong communication and service leadership
• Experience assisting clients with benefits/eligibility
• Ability to manage multiple inquiries efficiently
• Proficient with standard software tools and data entry

Responsibilities

• Provide leadership and support to staff; assist with escalations
• Deliver professional customer service to internal and external customers
• Manage inboxes, create case folders, respond to inquiries
• Acquire knowledge to answer customer questions accurately
• Perform accurate data entry and reconcile EBT logs
• Travel to Neighborhood Resource Sites as needed
• Collaborate with community partners
• Take on additional duties and projects as assigned

Skills

Communication skills

Customer service

Time management

Microsoft Office

Excel

TEAMS

Adobe Acrobat

EBT/CBMS experience

Bilingual (nice to have)

Education

High school diploma or GED

Tools

Microsoft

Excel

TEAMS

Adobe Acrobat

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The pay range for this position is $23.89 - $

29.86/hour based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

In this position you can expect to work on site at the Denver Human Services Richard T. Castro Human Services Center (1200 N. Federal Blvd), 5 days per week.

What You’ll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

About our Assistance Programs:

The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. The assistance programs provide essential services including food, cash and medical benefits, childcare, child support, and general assistance to eligible Denver residents in financial need. Other assistance programs include Employment First and Veteran Services, which work with Denver residents and veterans on job placement and retention.

The mission of the Family & Adult Assistance Division (FAAD) at Denver Human Services is to provide financial support, food and medical assistance to the community while also connecting additional wrap-around resources that promote the well-being and long-term self-sufficiency for adults and families.

Specifically, as the Castro FAAD Lobby/EBT Leadyou will:

• Provide leadership and general knowledge to support staff, engage in over the shoulder assistance, handle escalations, and provide leadership to management when needed
• Provide professional and respectful customer service when working with internal and external customers
• Gatekeeper for inboxes, create case folders, and respond to internal/external partner and customer inquiries
• Gain general knowledge to provide responses to customer questions
• Complete accurate data entry
• Reconcile Electronic Benefit Transfer (EBT) logs
• Commute to different Neighborhood Resource Sites regularly
• Collaborate with community partners
• Perform other duties and projects as assigned

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You’ll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Great communication skills and a dedication to service leadership
• Excellent customer service experience in field/return calls and meet with clients as a back-up to staff
• Time management skills
• Technologically savvy/experienced - Microsoft, Excel, TEAMS, Adobe Acrobat
• Previous professional experience with Electronic Benefit Transfer (EBT) and Colorado Benefits Management System (CBMS)
• Bilingual is a plus, but not required

Required Minimum Qualifications

• Education Requirement Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience Requirement Three (3) years of clerical experience which must include two (2) years of experience at the level of Administrative Support Assistant III.
• Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement

Application Deadline

This position is expected to stay open until October 25th. Please submit your application as soon as possible and no later than October 25th, 2026 at 11:59pm

About Everything Else

Job Profile

CC1507 Administrative Support Assistant V

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$23.89 - $35.84

Target Pay

$23.89 - $29.86/hour based on experience and education

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or click here for Spanish.