Lobby & EBT Admin Lead

City and County of Denver; United States; On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Pension plan

457B Retirement Plan

Paid time off + holidays

Job summary

City and County of Denver's Denver Human Services is seeking an Administrative Support Assistant V to support FAAD operations and EBT processes at the Castro Center. The role emphasizes leadership in the team, data entry, CBMS experience, and strong customer service for residents in need.

You'll work on-site at the Richard T. Castro Human Services Center, with a 5-day workweek, and benefit from competitive pay, pension, and health plans. Applicants deadline Oct 25, 2026.

Qualifications

• Three (3) years of clerical experience including two (2) years at the Administrative Support Assistant III level.
• High school graduation or GED/HiSET/TASC.
• Additional appropriate education may substitute for the minimum experience.

Responsibilities

• Provide leadership and general knowledge to support staff, engage in over the shoulder assistance, handle escalations, and provide leadership to management when needed.
• Provide professional and respectful customer service when working with internal and external customers.
• Gatekeeper for inboxes, create case folders, and respond to internal/external partner and customer inquiries.
• Gain general knowledge to provide responses to customer questions.
• Complete accurate data entry.
• Reconcile Electronic Benefit Transfer (EBT) logs.
• Commute to different Neighborhood Resource Sites regularly.
• Collaborate with community partners and perform other duties and projects as assigned.

Skills

Communication skills

Customer service

Time management

Tech savvy

EBT & CBMS

Bilingual (nice to have)

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Teams

Adobe Acrobat

Job description

City and County of Denver's Denver Human Services is seeking an Administrative Support Assistant V to support FAAD operations and EBT processes at the Castro Center. The role emphasizes leadership in the team, data entry, CBMS experience, and strong customer service for residents in need.

You'll work on-site at the Richard T. Castro Human Services Center, with a 5-day workweek, and benefit from competitive pay, pension, and health plans. Applicants deadline Oct 25, 2026.