Human Services Operations Supervisor - Denver Human Services

City and County of Denver; United States; On-site; USD 64,000 - 105,000; Full time

Benefits offered by this job

Pension plan

PTO + holidays

Health/Dental/Vision

Job summary

City and County of Denver is seeking an Operations Supervisor to lead the Lobby service team within the FAAD, ensuring smooth customer flow across multiple locations. This in-person role requires travel to neighborhood resource sites and a strong focus on delivering positive public service.

You will oversee work plans, assign tasks, provide guidance, and monitor performance while maintaining compliance with policy and reporting needs.

Qualifications

• Graduation from high school or GED required.
• Five years of experience in technical, paraprofessional, or administrative work.
• Equivalency may substitute education for experience.

Responsibilities

• Review, develop, or modify work plans and schedules for staff coverage.
• Provide instruction and assist staff with assignments; encourage innovation.
• Assign and review work for accuracy and completeness; offer guidance.
• Explain procedures and policies to staff and customers.
• Understand public assistance eligibility rules and processing timelines.
• Prepare reports and gather data for annual reviews.
• This is an in-person, five-days-a-week role with travel to neighborhood sites.
• Perform other related duties as assigned.

Skills

Leadership

Client referrals

Community partnerships

Microsoft Office

Adobe

Communications

Process improvement

Training staff

Conflict resolution

Database systems

Education

High school diploma / GED

Tools

Adobe

Microsoft Office (Word/Excel/Outlook/PowerPoint)

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $63,679 and $84,375. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date.

Location & Schedule

Please note: this position is 100% in-person. In this position you can expect to work on site at the Saint Francis Center, located at 2323 Curtis Street, Denver, CO 80205. You can also expect occasional travel to our other neighborhood resource sites located around the Denver metro.

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being. Denver Human Services currently is currently seeking an Operations Supervisor, this position performs front line supervisory duties, and oversees the operations for the Lobby service team for Denver Human Services Family and Adult Assistance Division (FAAD). This position will also provide coverage to our Neighborhood Resource Site Groups. We are seeking an enthusiastic positive-minded leader for the role. Operations Supervisors lead teams who ensure that the flow of customer service in all locations is running effectively. They will ensure those that applied for or are on public assistance are provided with a positive customer experience when coming to one of our locations for assistance. Specifically, as an Operations Supervisor you will:

• Review, develop, or modify work plans, methods, and procedures, determine work priorities, and develop work schedules to provide adequate staff coverage.
• Provide work instruction and assist employees with difficult and/or unusual assignments and encourage innovation.
• Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion.
• Explain procedures, policies and workflow to staff and customers.
• This will include understanding public assistance eligibility rules and processing timeliness guidelines.
• Prepare reports that provide analysis.
• Also gather and track data for staff in preparation for workers’ annual reviews.
• This position is an in-person face to face with the public position 5 days a week in office.
• This position also requires travel.
• Perform other related duties as assigned or requested by management.
• Responsible for staff timekeeping (Workday), discipline, hiring actions, and general supervisory duties.
• Travel to our Neighborhood Resource Sites for site checks.
• Other related duties as assigned.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics:

• Previous leadership or supervisor experience
• Professional level experience processing client referrals within the community
• Professional level experience working with community-based partners and organizations
• Professional level experience utilizing PC applications including Adobe and Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Exceptional communications skills
• Professional level experience with process improvement and or program management
• Experience with training or teaching new processes, programs, or rules/policy to staff
• Strong conflict resolution and trouble shooting skills
• Database systems experience (Colorado Benefits Management System knowledge a plus)

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate. Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work) Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

License/Certifications

Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Application Deadline

This position is expected to stay open until October 25, 2026. Please submit your application as soon as possible and no later than October 25, 2026 at 11:59 PM MST.

About Everything Else

Job Profile CS3096 Human Services Operations Supervisor To view the full job profile including position specifications, physical demands, and probationary period, click here. Position Type Unlimited Position Salary Range $63,679.00 - $105,070.00 Target Pay $63,679 - $84,375 based on experience and education Agency Denver Human Services Redeployment during Citywide Emergencies City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor. The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice. Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S. For information about right to work, click here for English or here for Spanish.