Public Benefits Admin Lead

denver; Colorado; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Life-long pension

457B Retirement Plan

PTO and holidays

Job summary

Denver Human Services is seeking an Administrative Support Assistant V to join the team on-site at the Castro facility in Denver. This role supports the FAAD lobby, handles inquiries, and ensures accurate data entry and case management for EBT.

The ideal candidate has a high school diploma and at least three years of clerical experience, including two years at the Administrative Support Assistant III level, with CBMS/EBT experience being a plus. Bilingual skills are a plus.

Qualifications

• Graduation from high school or GED.
• Three years of clerical experience, including two years at Administrative Support Assistant III level.
• Experience with EBT and CBMS is a plus; bilingual is a plus.

Responsibilities

• Provide leadership and general knowledge to support staff, engage in over the shoulder assistance, handle escalations, and provide leadership to management when needed.
• Provide professional and respectful customer service when working with internal and external customers.
• Gatekeeper for inboxes, create case folders, and respond to internal/external partner and customer inquiries.
• Gain general knowledge to provide responses to customer questions.
• Complete accurate data entry and reconcile Electronic Benefit Transfer (EBT) logs.
• Commute to different Neighborhood Resource Sites regularly.
• Collaborate with community partners.
• Perform other duties and projects as assigned.

Skills

Communication

Customer service

Time management

Technology savvy

CBMS knowledge

Education

High school diploma or GED

Tools

Microsoft Teams

Excel

Adobe Acrobat

CBMS

Job description

Denver Human Services is seeking an Administrative Support Assistant V to join the team on-site at the Castro facility in Denver. This role supports the FAAD lobby, handles inquiries, and ensures accurate data entry and case management for EBT.

The ideal candidate has a high school diploma and at least three years of clerical experience, including two years at the Administrative Support Assistant III level, with CBMS/EBT experience being a plus. Bilingual skills are a plus.