Human Services Operations Supervisor - Denver Human Services

denver; Colorado; Presencial; USD 64.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lifelong pension (vested after 5 years

457B Retirement Plan

PTO and holidays plus personal day and

Health, dental and vision plans

Descripción de la vacante

Denver Human Services is seeking an Operations Supervisor to oversee the Lobby service team within the FAAD and provide coverage for Neighborhood Resource Site Groups. You will lead front-line staff, ensure positive customer experiences, and manage workflows at multiple Denver locations.

Ideal candidates have supervisory experience, strong communication, and familiarity with public assistance processes, CBMS, and Microsoft Office.

Formación

• Minimum five years of technical, paraprofessional, or administrative experience.
• Experience processing client referrals within the community.
• Experience working with community-based partners and organizations.
• Proficient with PC applications including Adobe and Microsoft Office.
• Excellent communication skills.
• Experience with process improvement or program management.
• Experience in training staff or teaching new processes.
• Knowledge of Colorado Benefits Management System (CBMS) is a plus.

Responsabilidades

• Review, develop, or modify work plans, determine work priorities, and schedule staff coverage.
• Explain procedures and workflow to staff and customers, including eligibility rules.
• Prepare reports and collect data for staff reviews; in-person office role five days a week.
• Perform other duties as assigned by management.
• Responsible for staff timekeeping (Workday), discipline, hiring actions.
• Travel to Neighborhood Resource Sites for site checks.
• Other related duties as assigned.

Conocimientos

Leadership experience

Staff supervision

Client referrals experience

Community partnerships

Process improvement

Training staff

Conflict resolution

Public assistance knowledge

Educación

High School Diploma or GED

Herramientas

Adobe

Microsoft Office

Descripción del empleo

About Our JobWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience. New hires are typically brought into the organization between $63,679 and $84,375. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

Please note: this position is 100% in-person. In this position you can expect to work on site at the Saint Francis Center, located at 2323 Curtis Street, Denver, CO 80205. You can also expect occasional travel to our other neighborhood resource sites located around the Denver metro.

Who We Are & What You'll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Denver Human Services currently is currently seeking an Operations Supervisor, this position performs front line supervisory duties, and oversees the operations for the Lobby service team for Denver Human Services Family and Adult Assistance Division (FAAD). This position will also provide coverage to our Neighborhood Resource Site Groups.

We are seeking an enthusiastic positive-minded leader for the role. Operations Supervisors lead teams who ensure that the flow of customer service in all locations is running effectively. They will ensure those that applied for or are on public assistance are provided with a positive customer experience when coming to one of our locations for assistance.

Specifically, as an Operations Supervisor you will:

• Review, develop, or modify work plans, methods, and procedures, determine work priorities, and develop work schedules to provide adequate staff coverage. Provide work instruction and assist employees with difficult and/or unusual assignments and encourage innovation. Assign and distribute work, review work for accuracy and completeness, and return assignments with recommendations for proper completion
• Explain procedures, policies and workflow to staff and customers. This will include understanding public assistance eligibility rules and processing timeliness guidelines
• Prepare reports that provide analysis. Also gather and track data for staff in preparation for workers' annual reviews. This position is an in-person face to face with the public position 5 days a week in office. This position also requires travel.
• Perform other related duties as assigned or requested by management
• Responsible for staff timekeeping (Workday), discipline, hiring actions, and general supervisory duties
• Travel to our Neighborhood Resource Sites for site checks
• Other related duties as assigned

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics:

• Previous leadership or supervisor experience
• Professional level experience processing client referrals within the community
• Professional level experience working with community-based partners and organizations
• Professional level experience utilizing PC applications including Adobe and Microsoft Office (Word, Excel, Outlook, and PowerPoint)
• Exceptional communications skills
• Professional level experience with process improvement and or program management
• Experience with training or teaching new processes, programs, or rules/policy to staff
• Strong conflict resolution and trouble shooting skills
• Database systems experience (Colorado Benefits Management System knowledge a plus)

Required Minimum Qualifications

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience Requirement: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work)

Education/Experience Equ