Public Services Intake & Front Desk Clerk

Montgomery County, PA; Kettering, Dayton (OH, OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Not-for-profit agency seeks a receptionist/clerical assistant to support public assistance services. Under supervision, you will interview applicants, determine needs, and refer to the appropriate unit. You’ll handle documents, data entry, and ID card photo capture while assisting clients and maintaining records.

You’ll also support call center tasks, manage emails, process referrals, and help with scheduling, forms, and basic reporting. On-site position requiring a high school diploma.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, office practices, and data entry.
• Basic familiarity with spreadsheets and database use.

Responsibilities

• Interview applicants to determine type of public assistance and schedule appointments.
• Provide or accept documents, scan/enter into agency systems.
• Answer phones, print documents, prepare reports and spreadsheets.
• Assist clients with accessing online case information and benefit services.
• Serve as first point of contact; manage reception area and direct inquiries.
• Support call center operations and route calls to correct departments.
• Monitor emails and respond to inquiries; document referrals and track cases.

Skills

Customer service

Data entry

Phone handling

Scheduling

Clerical tasks

Education

High school diploma or equivalent

Customer service certificate program (optional)

Tools

Microsoft Office

Job description

Not-for-profit agency seeks a receptionist/clerical assistant to support public assistance services. Under supervision, you will interview applicants, determine needs, and refer to the appropriate unit. You’ll handle documents, data entry, and ID card photo capture while assisting clients and maintaining records.

You’ll also support call center tasks, manage emails, process referrals, and help with scheduling, forms, and basic reporting. On-site position requiring a high school diploma.