Front Desk Receptionist

ActOne Group; Hercules (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

ActOne Group in Hercules, CA is seeking a Front Desk Reception Support to be the first point of contact for public benefit programs. You will greet visitors, answer calls, register applications, and direct inquiries in a fast-paced government services environment.

This onsite role requires confidentiality, strong organization, and reliable data entry. You will also help schedule appointments, distribute mail and EBT materials, and provide backup support for mailroom and lobby greeter duties.

Qualifications

• Customer service oriented and able to handle the public
• Accurate data entry and record-keeping
• Ability to maintain confidentiality in a government services environment

Responsibilities

• Greet customers at front desk
• Answer incoming calls and direct inquiries
• Register applications for public benefit programs
• Perform case assignments and transfers
• Schedule and monitor appointments
• Distribute homeless mail and EBT cards, assist with EBT PIN services
• Provide backup support for mailroom, supply area and lobby greeter
• Perform data entry and general administrative duties
• Maintain confidentiality and provide professional customer service

Skills

Customer service

Data entry

Phone handling

Confidentiality

Tools

None

Job description

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Work Arrangement: Onsite

Job Description

The Front Desk Reception Support professional serves as the first point of contact for customers seeking assistance with public benefit programs, both in person and over the phone. Responsibilities include answering incoming calls, performing data entry, registering applications, assigning, and transferring cases, scheduling and monitoring appointments, distributing homeless mail, and distributing EBT cards and assisting customers with EBT PIN services.

This position also provides backup support for the mailroom, supply area, and lobby greeter as needed. The ideal candidate is customer-service oriented, organized, comfortable working with the public, and able to handle sensitive information while supporting daily operations in a fast-paced government services environment.

Key Responsibilities

• Greet customers and provide front desk reception support.
• Answer incoming phone calls and direct inquiries appropriately.
• Register applications for public benefit programs.
• Perform case assignments and case transfers.
• Schedule and monitor customer appointments.
• Distribute homeless mail and EBT cards and assist with EBT PIN services.
• Provide backup support for the mailroom, supply area, and lobby greeter.
• Perform data entry and general administrative duties as needed.
• Maintain confidentiality and provide professional customer service.