Front Desk Receptionist

Talentify; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Miami, FL is seeking a Front Desk Receptionist to provide clerical and administrative support across operational areas. The role handles front desk duties, mail, data entry, and customer service to participants, landlords, and vendors, with opportunities to expand responsibilities.

Applicants should have strong communication, computer, and organizational skills, and be able to work under supervision to maintain punctual attendance and deliver quality work daily.

Qualifications

• Must communicate effectively both orally and in writing.
• Strong computer and organizational skills required to prioritize tasks and deliver on time.

Responsibilities

• File documents accurately and manage mail routing.
• Answer telephone and direct calls; provide front desk support to participants and visitors.
• Perform data entry into SharePoint and PHA systems.
• Open/close front lobby procedures and assist operational teams as needed.

Skills

Communication skills

Computer skills

Organizational skills

Education

Two-year degree or equivalent in Public Administration / Social Science

High School Diploma

Tools

SharePoint

PHA business system

Job description

JOB DESCRIPTION

POSITION: Front Desk Receptionist SUPERVISOR: Customer Service Supervisor

STATUS: Non-Exempt

SUMMARY

The position duties include a wide range of activities related to providing clerical support to operational and administrative areas.

SUPERVISION RECEIVED AND EXERCISED

Operates under the direct general supervision of a Supervisor; the Front Desk Receptionist exercises no supervision over other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure documents are accurately filed
• Open, sort and route incoming mail;
  Prepare outgoing mail
• Perform variety of administrative and
  clerical support
• Answer telephone, screen and direct calls
• Operate office machines including scanners, copiers and fax machines
• Assist operational teams with administrative needs
• Assist clients and customers at the front desk
• May perform daily opening and closing procedures of the front lobby.
• Perform data entry into SharePoint, and PHA business system
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Obtain certification in Housing Choice Voucher Basics within 120 days of employment
• Ensure regular attendance and punctuality
• Perform other duties as assigned

DESIRED QUALIFICATIONS:

High School Diploma; Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service.

Must be able to communicate effectively both orally and in writing; and possess strong computer and organizational skills required to prioritize tasks and demands and consistently to deliver work product on time.