Public Assistance Reception & Clerical Specialist

Montgomery County, Ohio; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Montgomery County, Ohio is seeking a receptionist/clerical support professional to interview applicants for public assistance, determine eligibility, and refer to the appropriate unit. You will handle clerical tasks, data entry, call center support, and front-desk duties in a public service setting.

Under supervision, the role includes processing documents, managing schedules, and assisting clients with online case information and entitlement cards.

Qualifications

• High school diploma or equivalent and three months experience in customer service plus three months experience in office practices and procedures, database use, and spreadsheets, or completion of customer service certificate program.

Responsibilities

• Screen applicants to determine the type of public assistance and schedule appointments.
• Provide or accept documents from applicants or recipients, and scan or enter documents into agency systems.
• Perform clerical duties, including answering phones, printing documents, preparing spreadsheets, handling mail, completing required forms, and preparing reports.
• Assist clients in person with accessing online case information, phone systems, and benefit card service vendors.
• Serve as the first point of contact for clients and visitors, maintain the reception and forms room area, and offer community resource information.
• Support call center operations, answer incoming customer service calls, route calls, provide case status updates, and reschedule appointments.
• Retrieve and respond to voicemails, return inquiry calls, and mail forms/applications upon request.
• Monitor various email boxes for incoming emails and ensure timely correspondence.

Skills

Customer service

Clerical

Data entry

Phone handling

Office administration

Scheduling

Education

High school diploma

Job description

Montgomery County, Ohio is seeking a receptionist/clerical support professional to interview applicants for public assistance, determine eligibility, and refer to the appropriate unit. You will handle clerical tasks, data entry, call center support, and front-desk duties in a public service setting.

Under supervision, the role includes processing documents, managing schedules, and assisting clients with online case information and entitlement cards.