Public Services Customer Support Specialist

The Remas Company; Fort Lauderdale (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

The Remas Company in Fort Lauderdale, FL is seeking a Customer Service Representative to assist customers and resolve issues across government-related services. Experience with government agencies is helpful but not required, and the role works under close to general supervision with established procedures.

Responsibilities include data entry, payment history review, and direct customer interaction to identify service needs and resolve problems efficiently.

Qualifications

• 1 year of experience in customer service or customer relations.

Responsibilities

• Assist customers in resolving problems and inquiries.
• Update and maintain databases to track activity and records.
• Check payment history and respond to questions about payments.
• Resolve issues to improve office efficiency and service delivery.
• Interact with the public and County staff to determine service needs.
• Post funds to customer accounts and generate reports for analysis.
• Research government information to guide customers to the right agency.
• Prepare letters, notices, and related documents for staff and the public.
• Process returned checks and credit card transactions and update accounts.

Skills

Customer service

Job description

The Remas Company in Fort Lauderdale, FL is seeking a Customer Service Representative to assist customers and resolve issues across government-related services. Experience with government agencies is helpful but not required, and the role works under close to general supervision with established procedures.

Responsibilities include data entry, payment history review, and direct customer interaction to identify service needs and resolve problems efficiently.