Public Services Customer Support Specialist

The Remas Company; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Remas Company is seeking a full-time Customer Service Representative for an on-site office role. You will assist customers with a variety of issues in an assigned agency, using established procedures and reliable transportation to support service delivery.

You will update databases, review payment histories, and escalate or resolve problems to maximize office efficiency. Strong communication and data-handling skills are essential for successful interaction with the public and staff.

Qualifications

• Experience in customer service or call center roles preferred.
• Reliable transportation required for on-site position.
• Ability to navigate databases and record information accurately.

Responsibilities

• Assist customers in resolving a range of problems/issues in an assigned agency.
• Update and maintain databases to track activity and workload.
• Check payment history to answer questions about payments and usage.
• Resolve problems for the public and staff to improve office efficiency.
• Interact with the public and county staff to explain services and collect fees.
• Post funds received to credit the correct customer account.
• Retrieve information/reports from databases for data analysis and reporting.
• Research government information to guide customers to the appropriate agency.

Skills

Customer Service

Problem Solving

Communication

Job description

The Remas Company is seeking a full-time Customer Service Representative for an on-site office role. You will assist customers with a variety of issues in an assigned agency, using established procedures and reliable transportation to support service delivery.

You will update databases, review payment histories, and escalate or resolve problems to maximize office efficiency. Strong communication and data-handling skills are essential for successful interaction with the public and staff.