Customer Service & Revenue Support Specialist

Broward Health; Fort Lauderdale (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Broward Health in Fort Lauderdale seeks a dedicated professional to investigate and process customer and patient complaints, inquiries, and special requests. This role involves coordinating contact with patients to ensure top-quality service while handling adjustments and payments effectively.

The successful candidate will possess a High School Diploma or GED and have at least two years of relevant experience. Broward Health is committed to providing excellent care while maintaining a focus on the military community and equal opportunity for all employees.

Qualifications

• Investigates and processes customer and patient complaints and inquiries.
• Coordinates telephone contact with customers to ensure quality service.
• Processes and validates adjustments and payments.

Responsibilities

• Handle revenue recovery activities and special requests.
• Ensure effective use of applicable support systems.
• Maintain customer service standards.

Education

High School Diploma or GED

Job description

Broward Health in Fort Lauderdale seeks a dedicated professional to investigate and process customer and patient complaints, inquiries, and special requests. This role involves coordinating contact with patients to ensure top-quality service while handling adjustments and payments effectively.

The successful candidate will possess a High School Diploma or GED and have at least two years of relevant experience. Broward Health is committed to providing excellent care while maintaining a focus on the military community and equal opportunity for all employees.