Remote Help Desk & CSR – Government Support

Paycom - ATS; Town of Florida (NY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401K retirement plan

Paid time off

Paid training

Job summary

Capitol Bridge is hiring a Customer Service Representative/Help Desk Operator to support a government contact center in Weston, FL. You will handle inbound calls, emails, and chat across multiple CRM systems, following strict identity verification protocols including MFA to protect data.

Work hours are Monday–Friday, 10:30am–7:30pm EST with two weeks onsite training in Weston, FL. U.S. citizenship is required; benefits include health, life, 401(k), PTO, and paid training.

Qualifications

• 2+ years of contact center customer service preferred.

Responsibilities

• Handle a high-volume inbound call queue in a government contact center.

Skills

Written communication

Verbal communication

Troubleshooting

Independent work

Customer service experience

Tools

Salesforce

Zendesk

ServiceNow

Job description

Capitol Bridge is hiring a Customer Service Representative/Help Desk Operator to support a government contact center in Weston, FL. You will handle inbound calls, emails, and chat across multiple CRM systems, following strict identity verification protocols including MFA to protect data.

Work hours are Monday–Friday, 10:30am–7:30pm EST with two weeks onsite training in Weston, FL. U.S. citizenship is required; benefits include health, life, 401(k), PTO, and paid training.