Patient Financial Services Specialist

CO040 Memorial Regional Hospital; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Memorial Healthcare System in South Florida seeks a Patient Financial Services Representative to greet patients, verify demographics, and explain financial options within a busy hospital and ambulatory setting.

You will collect payments, provide cost estimates, confirm insurance coverage, obtain authorizations, and support patient discharge preparations.

No prior experience required; strong communication and accuracy are essential; the role offers a stable, team-oriented environment.

Qualifications

• High School Diploma or equivalent required.
• No experience required; 1 year preferred in hospital/medical office/customer service.
• Ability to work in a stressful environment with minimal supervision.

Responsibilities

• Provides exceptional customer service and ensures questions/concerns are addressed promptly and courteously.
• May guide patients to appropriate destinations for services.
• Collects patient out-of-pocket responsibility per collection guidelines.
• Provides patient estimates as requested.
• Prepares and balances a daily deposit of all payment collections.
• May schedule walk-in appointments for services offered.
• May confirm physician and prescription orders for accuracy.
• Interviews patients and guarantors to obtain necessary information and IDs.
• May perform discharge functions including AVS review, scheduling, and referrals.
• Verifies insurance benefits and active coverage; obtains pre-certifications and authorizations.

Skills

ACCOUNTABILITY

ACCURACY & QUALITY

CUSTOMER SERVICE

ORGANIZATION SKILLS

PROBLEM SOLVING

PRODUCTIVITY

RESPONDING TO CHANGE

STANDARDS OF BEHAVIOR

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in South Florida seeks a Patient Financial Services Representative to greet patients, verify demographics, and explain financial options within a busy hospital and ambulatory setting.

You will collect payments, provide cost estimates, confirm insurance coverage, obtain authorizations, and support patient discharge preparations.

No prior experience required; strong communication and accuracy are essential; the role offers a stable, team-oriented environment.