Customer Service Representative

The Remas Company; Fort Lauderdale (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

The Remas Company in Fort Lauderdale, FL is seeking a Customer Service Representative to assist customers and resolve issues across government-related services. Experience with government agencies is helpful but not required, and the role works under close to general supervision with established procedures.

Responsibilities include data entry, payment history review, and direct customer interaction to identify service needs and resolve problems efficiently.

Qualifications

• 1 year of experience in customer service or customer relations.

Responsibilities

• Assist customers in resolving problems and inquiries.
• Update and maintain databases to track activity and records.
• Check payment history and respond to questions about payments.
• Resolve issues to improve office efficiency and service delivery.
• Interact with the public and County staff to determine service needs.
• Post funds to customer accounts and generate reports for analysis.
• Research government information to guide customers to the right agency.
• Prepare letters, notices, and related documents for staff and the public.
• Process returned checks and credit card transactions and update accounts.

Skills

Customer service

Job description

About the job Customer Service Representative

We are seeking an experienced Customer Service Representative candidate to work for our client located in Fort Lauderdale, Florida. Experience working with a government agency is helpful but not required.

GENERAL DESCRIPTION:
Assists customers in resolving a variety of problems/issues in an assigned agency.

Works under close to general supervision according to set procedures but determines how or when to complete tasks.

GENERAL DUTIES AND RESPONSIBILITIES:
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.

Checks payment history in order to answer questions from customers regarding payment/use history.

Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided.

Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.

Posts funds received in order to credit the proper customer account.
Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.

Research County and non-County government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.

Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals.

Prepares a variety of correspondence, notifications forms, and related documents in order to communicate information to staff and/or the public.

Processes returned checks/credit card transactions in order to collect funds owed for utility\services or license/permit/lien satisfaction fees, and/or update account status.

Research misapplied payments in order to post funds received to correct account.

Performs related work as required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Requires one (1) year in customer service or customer relations or closely related experience.

SPECIAL CERTIFICATIONS AND LICENSES:
Possess and maintain a Florida E Class Driver's License based on the area of assignment.