Public Services Customer Support Specialist

Broward County, Florida; Fort Lauderdale (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

HDHP (Bi-weekly premiums: Single $10.9

HSA up to $2000 annually

FRS Pension or Investment Plan

457 Deferred Compensation

11 paid holidays

2 weeks paid vacation

Job Basis Leave up to 40 hours

Tuition Reimbursement up to 2000

Job summary

Broward County is seeking a customer service oriented professional to assist the public with a variety of issues within the assigned agency. The role operates under supervision while following established procedures to complete tasks efficiently and accurately.

Responsibilities include updating databases, answering questions about payment history, posting funds, and retrieving data for analysis. Knowledge of county services and strong communication skills are valued for successful performance.

Qualifications

• Requires one year in customer service or customer relations or closely related experience.

Responsibilities

• Updates/maintains a variety of databases to facilitate information recording, storage, and retrieval.
• Checks payment history to answer questions from customers about payment history or usage.
• Resolves a variety of problems/issues from the public and/or other staff to improve office efficiency and service.
• Interacts with the public or County staff to assist them in using Department services, collect fees, answer questions, or identify service needs.
• Posts funds received to credit the correct customer account.
• Retrieves information/summary reports from databases to facilitate data/trend analysis or provide information to staff and the public.

Skills

Customer service

Communication

Problem solving

Data management

Tools

Databases

Job description

Broward County is seeking a customer service oriented professional to assist the public with a variety of issues within the assigned agency. The role operates under supervision while following established procedures to complete tasks efficiently and accurately.

Responsibilities include updating databases, answering questions about payment history, posting funds, and retrieving data for analysis. Knowledge of county services and strong communication skills are valued for successful performance.