Customer Service Representative

Broward County, Florida; Fort Lauderdale (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

HDHP (Bi-weekly premiums: Single $10.9

HSA up to $2000 annually

FRS Pension or Investment Plan

457 Deferred Compensation

11 paid holidays

2 weeks paid vacation

Job Basis Leave up to 40 hours

Tuition Reimbursement up to 2000

Job summary

Broward County is seeking a customer service oriented professional to assist the public with a variety of issues within the assigned agency. The role operates under supervision while following established procedures to complete tasks efficiently and accurately.

Responsibilities include updating databases, answering questions about payment history, posting funds, and retrieving data for analysis. Knowledge of county services and strong communication skills are valued for successful performance.

Qualifications

• Requires one year in customer service or customer relations or closely related experience.

Responsibilities

• Updates/maintains a variety of databases to facilitate information recording, storage, and retrieval.
• Checks payment history to answer questions from customers about payment history or usage.
• Resolves a variety of problems/issues from the public and/or other staff to improve office efficiency and service.
• Interacts with the public or County staff to assist them in using Department services, collect fees, answer questions, or identify service needs.
• Posts funds received to credit the correct customer account.
• Retrieves information/summary reports from databases to facilitate data/trend analysis or provide information to staff and the public.

Skills

Customer service

Communication

Problem solving

Data management

Tools

Databases

Job description

REQUIREMENTS AND PREFERENCES

2026Benefits of Broward County Employment

High Deductible Health Plan - bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation Employee Match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

General Description

Assist customers in resolving a variety of problems/issues in an assigned agency.

Works under close to general supervision according to set procedures, but determines how or when to complete tasks.

Minimum Education and Experience Requirements

Requires one (1) year in customer service or customer relations or closely related experience.

Special Certifications and Licenses

Possess and maintain a Florida Class E Driver's License based on area of assignment.

Additional Information:

This position is a safety-sensitive position. Candidates selected for employment will be subject to pre-employment verifications to include but not limited to; post-offer physical examination/drug test and clearance of the Department of Children and Families Affidavit of Good Moral Character.

SCOPE OF WORK:

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.
• Checks payment history in order to answer questions from customers regarding payment/use history.
• Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided.
• Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.
• Posts funds received in order to credit the proper customer account.
• Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.
• Researches county and non-county government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.
• Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals.
• Prepares a variety of correspondence, notifications, forms, and related documents in order to communicate information to staff and/or the public.
• Processes returned checks/credit card transactions in order to collect funds owed for utility services, or license/permit/citation/lien satisfaction fees, and/or update account status.
• Researches misapplied payments in order to post funds received to correct account.
• Professionally retrieve and handle animals that are up for adoption/transfer/foster. (only applicable to Animal Care Division).
• Performs related work as assigned.

SCOPE OF WORK

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work.
• Checks payment history in order to answer questions from customers regarding payment/use history.
• Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided.
• Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs.
• Posts funds received in order to credit the proper customer account.
• Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public.
• Researches county and non-county government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue.
• Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals.
• Prepares a variety of correspondence, notifications, forms, and related documents in order to communicate information to staff and/or the public.
• Processes returned checks/credit card transactions in order to collect funds owed for utility services, or license/permit/citation/lien satisfaction fees, and/or update account status.
• Researches misapplied payments in order to post funds received to correct account.
• Professionally retrieve and handle animals that are up for adoption/transfer/foster. (only applicable to Animal Care Division).
• Performs related work as assigned.

Competencies

• Decision Quality:

  Makes good and timely decisions that keep the organization moving forward. Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.

• Resourcefulness:

  Secures and deploys resources effectively and efficiently. Accomplishes tasks without waste, leveraging available resources; requests additional resources when appropriate. Manages multiple priorities and competing demands calmly and effectively.

• Optimizes Work Processes:

  Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Generally follows defined and communicated standards, methods, and procedures. Seeks advice and finds ways to work better within processes. Makes some reasonable suggestions to improve work methods.

• Interpersonal Savvy:

  Relates openly and comfortably with diverse groups of people. Maintains an open, friendly, and accepting demeanor when interacting with others; starts conversations and builds rapport; listens attentively and responds non-defensively when given advice, instruction, or critical feedback.

• Communicates Effectively:

  Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

• Demonstrates Self-Awareness:

  Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Seeks and responds to constructive feedback in a positive and professional way. Seeks to understand own impact on others; acknowledges mistakes and finds ways to avoid repeating them.

WORK ENVIRONMENT

Physical Demands

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.May vary by work location.

Unavoidable Hazards (Work Environment)

None.

SPECIAL INFORMATION

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email [e-mail] to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.