Public Service Client Experience Lead

Broward; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

FRS benefits (Florida Retirement)

Medical/dental/vision insurance

Paid holidays

Job summary

The Broward Constitutional Tax Collector’s Office is hiring a Client Services Manager to lead daily operations and guide a team of customer service staff. The role emphasizes compliance, process improvement, and delivering high-quality resident services in Broward County.

Ideal candidates hold a bachelor’s degree in a related field and have progressive supervisory experience, with robust communication and leadership skills to mentor staff and drive service excellence in public-facing operations.

Qualifications

• Bachelor’s degree with supervisory experience in management functions or equivalent.
• Demonstrated communication skills and ability to lead a team.
• Experience in public service or government operations preferred.

Responsibilities

• Ensure understanding of client service standards and maintain service atmosphere.
• Provide direction to subordinates and intervene in escalated situations.
• Ensure compliance with procedures, laws, and codes; mentor staff.
• Monitor performance and participate in staff development and evaluations.
• Communicate organizational information to the team and coordinate with leadership.

Skills

Leadership

Customer Service

Communication

Supervision

Education

Bachelor’s degree in Business Administration or related field

Job description

The Broward Constitutional Tax Collector’s Office is hiring a Client Services Manager to lead daily operations and guide a team of customer service staff. The role emphasizes compliance, process improvement, and delivering high-quality resident services in Broward County.

Ideal candidates hold a bachelor’s degree in a related field and have progressive supervisory experience, with robust communication and leadership skills to mentor staff and drive service excellence in public-facing operations.