Order & Customer Support Specialist (Hybrid)

Addison Group; Northbrook (IL); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Addison Group is hiring for a client in Northbrook, IL. This Customer Service Representative role supports a high-volume, product-based operation, focusing on order management, customer communication, and cross-functional coordination. Training is hands-on with growth opportunities.

You will enter, track, and resolve orders, respond to inquiries by phone and email, and work with internal teams to meet customer needs. Hybrid schedule after training and a modern office environment are provided.

Qualifications

• 6+ months of corporate full-cycle customer service experience.
• Background in a product-based business environment.
• Proficiency with Microsoft Office and ERP systems.
• Excellent communication and multitasking skills.
• Hybrid work flexibility after training.

Responsibilities

• Enter, process, and track a high volume of customer orders
• Handle inbound and outbound customer and sales partner calls
• Resolve order issues, service inquiries, and delivery concerns
• Communicate professionally via phone and email
• Partner with internal teams to meet customer needs
• Maintain account, pricing, and order data in internal systems
• Support daily shipment coordination and order follow-ups

Skills

Strong communication

Multitasking

Quick learner

Team environment

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

ERP systems

Job description

Addison Group is hiring for a client in Northbrook, IL. This Customer Service Representative role supports a high-volume, product-based operation, focusing on order management, customer communication, and cross-functional coordination. Training is hands-on with growth opportunities.

You will enter, track, and resolve orders, respond to inquiries by phone and email, and work with internal teams to meet customer needs. Hybrid schedule after training and a modern office environment are provided.