Public Service Generalist: Customer Care & Licensing

Commonwealth of VA Careers; Gloucester (VA); On-site; USD 41,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

12 paid holidays

Paid time off (annual, sick, personal)

Deferred compensation

Job summary

Department of Motor Vehicles in Gloucester is seeking a Customer Service Generalist to join the Gloucester Customer Service Center. You will represent the DMV, delivering top-notch service to a diverse customer base, and contribute to helping Virginians access essential services daily.

The role emphasizes trust, respect, and teamwork, with opportunities for professional development, a competitive salary, strong health and retirement benefits, and paid time off.

Qualifications

• Strong verbal and written communication skills to engage with diverse customers and stakeholders.
• Proven ability to provide excellent customer service and resolve inquiries efficiently.
• Attention to detail for accurate processing and verification of transactions.
• Ability to read, understand, and interpret complex laws, policies, and DMV procedures.
• Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.

Responsibilities

• Communicate DMV policies, procedures, and regulations effectively.
• Issue identification cards and process customer applications.
• Administer vision screenings, knowledge exams, and in-car road tests.
• Handle vehicle registration, titling, and tax/fee collection services.
• Manage cash and credit card transactions with accuracy.

Skills

Strong communication

Customer service excellence

Computer literacy

Policy interpretation

Job description

Department of Motor Vehicles in Gloucester is seeking a Customer Service Generalist to join the Gloucester Customer Service Center. You will represent the DMV, delivering top-notch service to a diverse customer base, and contribute to helping Virginians access essential services daily.

The role emphasizes trust, respect, and teamwork, with opportunities for professional development, a competitive salary, strong health and retirement benefits, and paid time off.