Customer Service Technician (Doc Prep - Part-time) - Lebanon 02531 & 03572

Commonwealth of VA Careers; Virginia (MN); On-site; USD 26,000 - 30,000; Part time

Job summary

Commonwealth of VA Careers seeks a part-time Customer Service Technician at Lebanon CSC to provide front-line support, verify policy compliance, and help Virginians access DMV services.

Responsibilities include auditing transactions for accuracy, reviewing system entries, and logging findings. Training is provided; candidates should be service-driven and detail-oriented, with the ability to work varying hours.

Qualifications

• Customer service experience in a fast-paced environment.
• Keyboarding proficiency and use of automated systems.
• Excellent oral and written communication skills.
• Experience with standard business practices.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Attention to detail, accuracy and completing assignments on time.
• Must have a valid VA Driver’s License with a safe driving record (<6 points, no major convictions).
• Experience working in a team or group environment.
• Ability to lift 10–25 pounds.

Responsibilities

• Perform liability audits on customer transactions to ensure accuracy and compliance.
• Review entries in automated systems and flag critical errors for follow-up.
• Log findings using an automated tracking form to maintain service standards.

Skills

Customer service

Keyboarding

Oral & written comms

Business practices

Flexibility M-F/Sat

Organizational skills

Attention to detail

VA Driver's License

Teamwork

Lifting 25 lbs

Job description

Title: Customer Service Technician (Document Prep - Part-time) - Lebanon 02851

State Role Title:Customer Service Representatives

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.

Pay Band: 3

Agency: Department of Motor Vehicles

Location:LEBANON CSC

Agency Website:dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the DMV Team!

The Virginia DMV seeks a service-driven, detail-oriented professional to join our Lebanon Customer Service Center as a Part-Time Customer Service Technician. In this role, you’ll provide front-line customer support, ensure compliance with policies and regulations, and help Virginians access the essential services they need.

What You’ll Be Doing:

As a Customer Service Technician, your primary focus will be ensuring accuracy and quality in the work processed at our Customer Service Centers. You’ll play a key role in supporting DMV operations by:

• Performing liability audits on customer transactions to ensure accuracy and compliance.
• Review entries in our automated system and flag any critical errors for management follow-up.
• Logging findings using an automated tracking form helps keep service standards high and operations running smoothly.

But that’s not all—this is a dynamic position where every day brings something new. You may also:

• Assist customers in person by reviewing, analyzing, and processing a wide range of transactions such as vehicle registrations, titling, tax collection, and issuing driver’s licenses and IDs.
• Use a variety of systems and tools, including cash drawers, credit card machines, and DMV computer modules.
• Administer vision screenings and both written and electronic driving tests.
• Ensure that all services are completed per state and federal guidelines.

We provide comprehensive training to help you succeed in every part of this role, even if you're new to DMV processes or auditing tasks.

We’d love to hear from you if:

• You enjoy helping people and solving problems.
• You are detail-oriented, reliable, and ready to learn.
• You’re looking for a job that’s more than just a job—a chance to grow, serve your community, and be part of a supportive team.

This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

Why DMV?

The Virginia DMV proudly serves over 6.2 million drivers and 8.4 million registered vehicles. We also support a wide range of businesses and government agencies. Our team lives by our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—in everything we do.

Ready to Start Your Journey?

If you're passionate about public service, eager to learn, and looking for a role with real growth potential, we’d love to hear from you!

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Keyboarding proficiency and use of automated systems.
• Excellent oral and written communication skills.
• Experience with standard business practices.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail, accuracy and complete assignments on time.
• Must have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. The driving record should have a point balance of less than 6 demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 – 25 pounds.

Additional Considerations

• Experience in data processing
• Experience with beginning-level auditing processes.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.