Customer Service Specialist - DMV Front Desk

State of Maine; United States; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Holidays

Sick Leave

Vacation Leave

Gym Membership Reimbursement

Flexible Spending Accounts

Student Loan Forgiveness

Parental Leave

Deferred Compensation

Job summary

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles in Caribou seeks a Customer Representative Specialist to deliver front-line, high-volume public service. You will handle motorists’ transactions, verify licenses/IDs/registrations, respond to questions, and assist customers with complex rules.

A professional, patient communicator is essential. This role emphasizes accuracy, adaptability, and teamwork in a fast-paced environment serving thousands of Maine residents

Qualifications

• Proficiency in applying solid knowledge of quality customer service to assist the public with applications, fees, and services.
• Ability to make independent decisions following standard procedures while handling multiple tasks.
• Ability to maintain composure in stressful customer-service situations.

Responsibilities

• Deliver exceptional customer service in person and by phone for motor vehicle services.
• Review and verify documents for licenses, IDs, and vehicle registrations; handle other BMV services accurately.
• Respond to inquiries regarding licensing laws, registration requirements, and BMV services.

Skills

Customer Service Excellence

High Volume Readiness

Team Collaboration

Adaptability

Attention to Detail

Clear Communication

Problem-Solving

Professionalism

Education

Office/administrative support experience

Job description

State of Maine’s Department of the Secretary of State, Bureau of Motor Vehicles in Caribou seeks a Customer Representative Specialist to deliver front-line, high-volume public service. You will handle motorists’ transactions, verify licenses/IDs/registrations, respond to questions, and assist customers with complex rules.

A professional, patient communicator is essential. This role emphasizes accuracy, adaptability, and teamwork in a fast-paced environment serving thousands of Maine residents