DMV Customer Service Technician (Wage/Hourly) Multi-Hire/Multi-Location in Richmond District -DMV03831

Commonwealth of VA Careers; Richmond (VA); On-site; USD 22,000 - 32,000; Part time

Job summary

DMV is seeking a Part-Time (Wage) Customer Service Technician for the Richmond District, including multiple centers. Responsibilities include processing applications, issuing IDs, and administering tests across various DMV services.

Training provided; hours capped at 29/week; no state benefits. Candidates should have strong customer service and problem-solving skills, with the ability to adapt to policy changes and work at different stations within the CSC.

Qualifications

• Customer service experience required.
• Familiarity with personal computers, databases, and basic accounting.
• Ability to interpret complex statutes and adapt to policy changes.
• Strong written and verbal communication skills with diverse populations.

Responsibilities

• Communicating policies, procedures, and regulations.
• Issuing IDs.
• Processing applications.
• Administering vision, driver, and in-car road tests.
• Processing vehicle registrations, titling, tax and fee collection, and related DMV services.

Skills

Customer service

Personal computers

Databases

Mathematics

Basic accounting

Statutes interpretation

Written communication

Job description

Title: DMV Customer Service Technician (Wage/Hourly) Multi-Hire/Multi-Location in Richmond District -DMV03831

State Role Title: Other Office and Administrative Support Workers

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate

Pay Band: 3

Agency: Department of Motor Vehicles

Location: RICHMOND CENTRAL CSC

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Virginia’s Department of Motor Vehicles (DMV) is looking for service-oriented professionals to work as a Part-Time (Wage) Customer Service Technician in the Richmond District Customer Service Centers (Richmond Central, Chester, Chesterfield, West-Henrico, East-Henrico, Ashland, Hopewell, and Petersburg).

• Communicating policies, procedures, and regulations
• Issuing IDs
• Processing applications
• Administering vision, driver, and in-car road tests
• Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services

Training will be provided to ensure your success.

We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition,the DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and nonprofit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications

Customer service experience, personal computers, computer information systems, databases and how they support service operations, mathematics and basic accounting practices and principles such as reconciliations. Interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, adapt to frequent statute, policy and procedural changes. Analyze records, files and other documents to reach logical and legal conclusions. Proven ability to work well under pressure during peak workload periods, work cooperatively with others in a team environment, communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population, complete required employee training, perform work tasks at different work stations within the CSC as assigned, operate all equipment necessary to perform the job. Must be able to work Monday –Saturday with varied hours. Prefer experience with Privacy Protection Act, DMV policies and procedures related to CSC operations .

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be notified of any convictions for moving violations, including those resulting in license suspension.

Submission of an online application is required. The DMV does not accept applications, resumes, cover letters, etc., in any format other than the specified one. When applying for jobs, please ensure your online application or resume is complete, including duties and skills associated with your work experience and years of experience, to facilitate a proper assessment of your skills during the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.