Guest Services Front Desk Specialist

Intuit, Inc.; Overland Park (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Serenity in Overland Park, KS seeks a friendly front desk associate to warmly greet clients and manage appointments. You will handle check-ins, verifications, and payments, ensuring smooth daily operations in a fast-paced, team-oriented environment.

Ideal candidates bring hospitality or customer-facing experience, strong organizational skills, and the ability to multitask while delivering outstanding service to every client.

Qualifications

• Experience in a spa, salon, hospitality, or customer-facing role.
• Strong customer service and professional handling of client concerns.
• Experience with scheduling and phone systems.
• Excellent organization and attention to detail.

Responsibilities

• Greet and welcome clients and visitors in a professional and friendly manner.
• Answer phone calls, schedule appointments, and manage front desk operations.
• Verify and collect client information accurately.
• Assist with client registration and check-in processes.
• Maintain and update client records.
• Handle inquiries and process payments.
• Coordinate with team members to ensure a smooth appointment flow.
• Deliver a high standard of customer service and contribute to a positive client experience.

Skills

Customer service

Front desk operations

Scheduling systems

Phone systems

Organization

Attention to detail

Multitasking

Client registration

Job description

Serenity in Overland Park, KS seeks a friendly front desk associate to warmly greet clients and manage appointments. You will handle check-ins, verifications, and payments, ensuring smooth daily operations in a fast-paced, team-oriented environment.

Ideal candidates bring hospitality or customer-facing experience, strong organizational skills, and the ability to multitask while delivering outstanding service to every client.