Public Service Front Desk Coordinator

Wayne County NY; Town of Lyons (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Wayne County NY is seeking a Receptionist to support the front desk with visitor management and telephone screening. The role involves greeting guests, routing inquiries to appropriate staff, and performing general clerical duties in a supervised setting.

The incumbent will operate a receptionist desk console, schedule appointments, maintain basic records, and assist staff with mail, filing, and document preparation while upholding confidentiality and a courteous office environment.

Qualifications

• Working knowledge of office terminology, procedures and equipment.
• Ability to greet visitors in a pleasant manner and provide information.
• Ability to type accurately and follow written instructions.

Responsibilities

• Receives visitors and answers telephone calls, providing information or referrals.
• Operates a telephone console and connects calls to proper offices.
• Pulls material from files and performs simple file searches on request.
• Performs reproduction and collating duties related to receptionist tasks.
• Handles mail distribution and basic clerical duties.
• Maintains simple account records and operates basic office equipment.
• Types letters and documents as needed and schedules appointments.
• Enters and verifies information such as Medicaid or insurance for visits.
• Collects payments and records transactions as required.
• Ensures a welcoming, confidential customer service environment.

Skills

Office terminology knowledge

Customer service

Telephone etiquette

Typing

Data entry

Education

High school diploma or GED

Tools

Telephone desk-top console

Office equipment

Job description

Wayne County NY is seeking a Receptionist to support the front desk with visitor management and telephone screening. The role involves greeting guests, routing inquiries to appropriate staff, and performing general clerical duties in a supervised setting.

The incumbent will operate a receptionist desk console, schedule appointments, maintain basic records, and assist staff with mail, filing, and document preparation while upholding confidentiality and a courteous office environment.