Public Service Disability Applications Specialist

US Diversity Job Search; Augusta (ME); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

13 paid holidays

Vacation leave (3+ weeks)

Health Insurance Coverage

Dental Insurance

Retirement Plan

Gym Membership Reimbursement

Federal student loan forgiveness

Job summary

Department of the Secretary of State in Augusta, Maine, seeks a Disability Application Associate to support the Registration Section and respond to customer inquiries via phone, email, and in person. The role emphasizes accuracy, problem solving, and timely processing of registration documents and revenue reconciliation.

Ideal candidates will demonstrate strong communication skills, digital fluency, and the ability to learn Title 29-A laws and agency procedures.

Qualifications

• Experience delivering courteous, accurate customer service in a high-volume setting.
• Ability to learn and apply Title 29-A laws, policies, and procedures.
• Strong attention to detail and accuracy in processing documents and data.

Responsibilities

• Receive and review mail and email from customers to respond to inquiries and process required paperwork.
• Review and process applications and compliance documents while managing related inbox requests through Outlook.
• Respond to written, telephone, and in-person inquiries, and collect, validate, and reconcile revenue.
• Verify, enter, and update computer records and address data quality issues.
• Assist with calls for the Registration Department, including document verification and reporting.
• Maintain focus and adapt to changing priorities while delivering excellent service.

Skills

Customer service

Attention to detail

Time management

Communication

Problem solving

Digital fluency

Tools

Microsoft Word

Excel

Access

Outlook

PowerPoint

Internet

Job description

Department of the Secretary of State in Augusta, Maine, seeks a Disability Application Associate to support the Registration Section and respond to customer inquiries via phone, email, and in person. The role emphasizes accuracy, problem solving, and timely processing of registration documents and revenue reconciliation.

Ideal candidates will demonstrate strong communication skills, digital fluency, and the ability to learn Title 29-A laws and agency procedures.