Disability Application Specialist - Public Service Impact

State-of-Maine; Augusta (ME); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health insurance coverage

Vacation leave and holidays

Retirement plan

Flexible Spending Accounts

Job summary

State of Maine seeks a Disability Application Associate in Augusta to provide essential customer service for registration-related questions and inquiries. You will process applications, verify documents, collect revenue, and maintain accurate records while supporting a high-volume, fast-paced environment.

The role emphasizes attention to detail, effective communication, and collaboration within a twelve-member team. A strong preference for digital fluency and process improvement mindset is noted.

Qualifications

• Training, education, or experience in office and administrative support that demonstrates quality customer service.
• Ability to use independent decision-making following standard procedures.
• Experience handling applications, fees, examinations, or social services with eligibility or compliance components.

Responsibilities

• Receive and review mail and email from customers to respond to inquiries and process required paperwork.
• Review and process applications and compliance documents while managing inbox requests through Outlook.
• Respond to inquiries by phone, email, and in person; collect, validate, and reconcile revenue.
• Verify, enter, and update computer records; identify data issues and address quality concerns.
• Assist with calls for the Registration Department; review documents, create reports, and certify records.

Skills

Customer service

High volume handling

Team collaboration

Adaptability

Communication

Problem solving

Attention to detail

Time management

Process improvement

Digital fluency

Job description

State of Maine seeks a Disability Application Associate in Augusta to provide essential customer service for registration-related questions and inquiries. You will process applications, verify documents, collect revenue, and maintain accurate records while supporting a high-volume, fast-paced environment.

The role emphasizes attention to detail, effective communication, and collaboration within a twelve-member team. A strong preference for digital fluency and process improvement mindset is noted.