Out-of-State Vehicle Registration Associate

State-of-Maine; Augusta (ME); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

13 paid holidays

12 days sick leave

3+ weeks vacation leave

Job summary

State of Maine, Department of the Secretary of State, Bureau of Motor Vehicles is seeking a detail-oriented Out of State Registration Processing Associate in Augusta. You will handle customer inquiries via telephone, email, and in-person visits, review registrations, collect revenues, and maintain accurate records.

The role requires strong organizational skills and the ability to adapt to changing procedures.

Qualifications

• Experience in office and administrative support with strong customer service principles and ability to handle complex public-facing tasks.
• Ability to use independent decision-making on processes and follow standard procedures.
• Familiarity with government procedures and document review is a plus.

Responsibilities

• Receive and review mail and email from customers to respond to inquiries and process required paperwork.
• Review and process applications and compliance documents while managing inbox requests through Outlook.
• Respond to inquiries by phone, mail, or in person; collect, validate, and reconcile revenue.
• Verify, enter, and update computer records; identify and resolve data issues and ensure quality control.

Skills

Customer service excellence

High-volume handling

Communication skills

Detail-oriented

Team collaboration

Tools

Outlook

Microsoft Office

Registration database

Job description

State of Maine, Department of the Secretary of State, Bureau of Motor Vehicles is seeking a detail-oriented Out of State Registration Processing Associate in Augusta. You will handle customer inquiries via telephone, email, and in-person visits, review registrations, collect revenues, and maintain accurate records.

The role requires strong organizational skills and the ability to adapt to changing procedures.