Public Sector Receptionist & Switchboard Operator

LinQ Global; Boston (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

We are seeking a professional and customer-focused Receptionist / Switchboard Operator to support the day-to-day administrative operations of a state government department in Boston, MA.

This position will manage the main switchboard, greet visitors, coordinate meeting schedules, maintain contact directories, and provide general clerical support. The ideal candidate will have excellent communication skills, a professional demeanor, and a proactive, helpful approach.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of experience on a multi-line switchboard.
• Previous administrative or clerical experience required.
• Strong customer service and interpersonal communication skills.
• Excellent verbal communication and professional phone etiquette.
• Ability to manage multiple tasks in a busy office.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer calls on the department's main switchboard promptly and professionally.
• Operate a multi-line telephone system to screen and direct calls.
• Greet staff, visitors, and guests in a friendly, professional manner.
• Provide high levels of customer service to callers, employees, and visitors.
• Maintain up-to-date agency directories and staff contact lists.
• Stay informed about daily DCF meetings and room reservations.
• Create and maintain a centralized calendar for meetings and events.
• Keep reception area clean and organized.
• Replace copier toner and assist with basic office equipment troubleshooting.
• Provide general clerical support to other departments as needed.
• Handle inquiries efficiently and courteously.
• Demonstrate a proactive, can-do attitude and assist as needed.

Skills

Customer service

Interpersonal communication

Verbal communication

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Multi-line switchboard

Office equipment (copier)

Job description

We are seeking a professional and customer-focused Receptionist / Switchboard Operator to support the day-to-day administrative operations of a state government department in Boston, MA.

This position will manage the main switchboard, greet visitors, coordinate meeting schedules, maintain contact directories, and provide general clerical support. The ideal candidate will have excellent communication skills, a professional demeanor, and a proactive, helpful approach.