Receptionist/Switchboard Operator-Junior

100KCrossing; Boston (MA); On-site; USD 41,328,000 - 55,104,000; Part time

Job summary

The State Department in Boston, MA is seeking a Receptionist/Switchboard Operator to support day-to-day administrative operations. You will manage the main switchboard, greet visitors, coordinate meeting schedules, and assist staff with general office tasks.

Seeking a professional with a high school diploma and at least 1 year of switchboard experience, strong customer service, and excellent interpersonal skills for a fast-paced government setting.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of experience operating multi-line telephone switchboard systems.
• Demonstrated customer service and strong interpersonal communication.

Responsibilities

• Answer incoming calls to the Department main switchboard in a timely, courteous, and professional manner.
• Utilize multi-line telephone systems to screen, transfer, and direct high-volume calls to appropriate personnel.
• Greet staff and visitors warmly, maintaining readiness to represent the department professionally for high-profile guests such as the Governor.
• Maintain up-to-date knowledge of various agencies and departments located within the building to direct inquiries accurately.
• Stay informed regarding daily DCF meetings and designated conference room reservations.
• Create, maintain, and manage a centralized scheduling calendar for agency meetings and events.
• Maintain and regularly update the internal agency phone directory and staff contact lists.
• Replace copier toner cartridges and assist with basic equipment troubleshooting as needed.
• Provide general clerical assistance and administrative task support to other departments as requested.
• Deliver strong interpersonal and customer-service-driven assistance to incoming callers, agency staff, and external visitors.
• Ensure the front reception area remains welcoming, organized, and compliant with professional workplace standards.
• Exercise a proactive, can-do approach to assist with daily office needs and support overall departmental operations.

Skills

Customer service

Interpersonal communication

Switchboard operation

Education

High school diploma or equivalent

Tools

Multi-line telephone system

Job description

We are seeking a Receptionist/Switchboard operator who will be assisting with the day-to-day administrative operations for a State Department in Boston, MA. They will manage the main switchboard, greets visitors, coordinates meeting schedules, and supports agency staff with general office tasks.

Location: Boston, MA 02111

Type: 3 Months+ Contract

Pay Rate: $17 an hour

Industry: State Agency

Key Responsibilities

• Answer incoming calls to the Department main switchboard in a timely, courteous, and professional manner.
• Utilize multi-line telephone systems to screen, transfer, and direct high-volume calls to appropriate personnel.
• Greet staff and visitors warmly, maintaining readiness to represent the department professionally for high-profile guests such as the Governor.
• Maintain up-to-date knowledge of various agencies and departments located within the building to direct inquiries accurately.
• Stay informed regarding daily DCF meetings and designated conference room reservations.
• Create, maintain, and manage a centralized scheduling calendar for agency meetings and events.
• Maintain and regularly update the internal agency phone directory and staff contact lists.
• Replace copier toner cartridges and assist with basic equipment troubleshooting as needed.
• Provide general clerical assistance and administrative task support to other departments as requested.
• Deliver strong interpersonal and customer-service-driven assistance to incoming callers, agency staff, and external visitors.
• Ensure the front reception area remains welcoming, organized, and compliant with professional workplace standards.
• Exercise a proactive, can-do approach to assist with daily office needs and support overall departmental operations.

Required Skills & Experience

• High school diploma or equivalent required.
• Minimum 1 year of experience operating multi-line telephone switchboard systems and previous administrative or clerical experience.
• Demonstrated customer service and strong interpersonal communication experience.

Preferred Qualifications

• Friendly, approachable personality with a naturally helpful, can-do attitude.
• Consistently well-presented and appropriately dressed for a high-profile public sector environment.
• Strong sense of initiative with a willingness to assist across multiple teams whenever needed.