Public Sector Microsoft Account Manager

SHI International Corp.

New Jersey

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

SHI International Corp. is seeking a PubSec Microsoft Account Manager in the New Jersey area to drive customer retention and growth by identifying client pain points and delivering tailored, end-to-end solutions.

You will be the primary liaison between customers, sales, and internal teams, hosting business reviews and coordinating resources to meet customer needs. You will manage CRM activities, support major campaigns, and deliver exceptional service, including pricing quotes and renewals,

Qualifications

Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements.
Proficiency in Word, Excel, PowerPoint, and Outlook to enhance productivity.
Proficiency in overseeing and coordinating multiple related projects to align with goals and deliver on time and within budget.
Proficiency in utilizing CRM software to manage customer interactions and data throughout the lifecycle, improving service, retention and sales growth.

Responsibilities

Drive retention and growth by identifying customer pain points and developing end-to-end solutions.
Maintain regular communication with customers to align forecasts with sales and supply chain management.
Host Quarterly Business Review and status meetings on a regular cadence.
Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
Regularly review and improve processes to accelerate technology deployment and utilization.
Participate in business unit-specific major initiative campaigns.
Prepare and deliver management reports according to customer requirements.