Public Sector Microsoft Account Manager – Growth & Retention

shi; New Jersey; On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Diversity commitment

Professional growth opportunities

Health and financial benefits

Modern facilities and tools

Job summary

SHI International Corp. in the United States seeks a PubSec Microsoft Account Manager to drive customer retention and growth by identifying client pain points and delivering tailored solutions while maintaining regular communication to align sales and supply chain forecasts.

This role involves hosting business reviews, coordinating internal and external resources, and acting as the primary liaison between customers, sales, and internal departments.

Qualifications

• Time management and organization to manage multiple opportunities.
• Clear communication and presentation of complex tech solutions.
• Ability to plan and coordinate cross-functional resources.
• Strong client relationship and problem-solving capabilities.
• Proven track record in sales or account management environments.

Responsibilities

• Drive retention and growth by identifying customers' pain points and delivering end-to-end solutions.
• Maintain regular communication to align forecasts with sales and supply chain.
• Host quarterly business reviews and status meetings.
• Engage executives and resources to address customer needs.
• Improve processes to accelerate technology deployment and utilization.
• Collaborate on major initiative campaigns and ensure revenue direction.
• Prepare and deliver management reports; manage CRM activities.
• Serve as central contact between customers, field sales, and internal teams.
• Provide excellent customer service, including pricing quotes and renewals.

Skills

Time management

Organization

Planning

Communication

Presenting

Interpersonal skills

Digital acumen

Documentation

Teamwork

Follow-up

Adaptability

SOW development

Revenue growth

CRM software

Team selling

Global IT sales

Education

Bachelor's Degree or equivalent experience

Tools

CRM software

Microsoft Office

Job description

SHI International Corp. in the United States seeks a PubSec Microsoft Account Manager to drive customer retention and growth by identifying client pain points and delivering tailored solutions while maintaining regular communication to align sales and supply chain forecasts.

This role involves hosting business reviews, coordinating internal and external resources, and acting as the primary liaison between customers, sales, and internal departments.