PubSec Microsoft Account Growth Lead

SHI International Corp.; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401K

Job summary

SHI International Corp. is seeking a PubSec Microsoft Account Manager to drive customer retention and growth by identifying client pain points and tailoring solutions.

The role requires coordinating with sales, supply chain, and internal teams to align forecasts, manage renewals, and deliver exceptional service. You’ll lead business reviews, coordinate resources, and support major initiatives to advance technology deployment.

Qualifications

• Completed Bachelor’s Degree or relevant work experience required.
• 2–4 years of outside sales, inside sales management, or pre‑sales support experience with large organizations.
• Ability to travel to SHI, Partner, and Customer Events.
• Advanced sales certifications (Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.) preferred.

Responsibilities

• Drive retention and growth by identifying customers’ pain points and developing end‑to‑end solutions.
• Maintain regular communication with customers to align forecasts with sales and supply chain management.
• Host Quarterly Business Review and status meetings on a regular cadence.
• Engage Account Executives and other resources to demonstrate capabilities and address customer needs.
• Regularly review and improve processes to accelerate technology deployment and utilization.
• Create, track, and update activities in the CRM system.
• Provide excellent customer service and support, including creating pricing quotes and managing renewals.

Skills

Time management

Organization

Planning

Communication

Presenting

Interpersonal skills

Digital acumen

Documentation

Teamwork

Follow-up

Adaptability

Education

Bachelor’s degree or relevant work experience

Tools

CRM software

MS Office Suite

Job description

SHI International Corp. is seeking a PubSec Microsoft Account Manager to drive customer retention and growth by identifying client pain points and tailoring solutions.

The role requires coordinating with sales, supply chain, and internal teams to align forecasts, manage renewals, and deliver exceptional service. You’ll lead business reviews, coordinate resources, and support major initiatives to advance technology deployment.